Upgrade Your Phone Tone

Tone trumps content. The way you sound hits a listener’s brain first and only then do they process with what you say. Perhaps our primitive ancestors didn’t have the luxury of the lengthy chat but had only a split-second to evaluate the mood and intent of a potential adversary. Since the era of the caveman, communication has evolved into a powerful and beautiful tool but the old split-second analysis is still with us and perhaps for good reason.

Obviously, if you work the phones professionally, it is absolutely essential that your phone presence be outstanding. You may be the only direct contact a client will ever have with your company. How you sound affects how much the client/customer trusts you, likes you and is willing to listen to you.

Even when you speak to your mom, your neighbor or your banker, tone matters! Everyone has to get past your sound before they will open up to your brilliant content. Remember that speech is only as good as the breathing that supports it.

1. NEVER rush to answer the phone and always take your time with your greeting.
2. BEFORE you respond, EXHALE as much air as is comfortable.
3. Take in a SLOW deep breath and answer.
4. Keep your chin tilted slightly upward.
5. Use an old radio announcer’s trick and smile a little while you are talking.

Be well. Breathe beautifully.

LINK: True Voice